Keep track of the tasks you perform and the results of each one, including errors or other problems. Adobe Technical Support can use this information to better assist you, should you need to call. Known printing problems and solutions to specific errors are documented in the Adobe Support Knowledgebase on the Adobe website at www. If you can't find a specific solution to your problem, follow these procedures to isolate and resolve the issue. When you attempt to resolve a printing issue, the first step is to determine the conditions under which the problem occurs.
For example, was the error a one time problem or can it be reproduced consistently when printing all documents, some documents or a specific document. The steps and tests below will help you define how and when your printing issue occurs so that a solution can be found. You should first verify whether the problem is a recurring issue. If the issue recurs consistently, then you can whether it is caused at the document, application, or system level.
If the error doesn't occur, it may have been caused by a temporary communication problem, low system resources, or other temporary environmental factors. If you can print without error when you first restart the computer, but the error occurs again later, troubleshoot the issue at the system level.
If the error doesn't occur, an issue with the printer's memory may have caused the problem. If the error recurs further troubleshooting is required. If you can print a new document, but not the original document, troubleshoot the error at the document level.
If you can print from another application for example, WordPad or TextEdit but not from InDesign, troubleshoot the problem at the application level. If another printer is available, then try printing the document to another printer. If you can print to a different printer, then check to make sure that the original printer is turned on and is online. Remove and reconnect the printer cables, ensure that they are connected properly, and then run a self-test on the printer to check for mechanical failure or damaged cables.
If none of these steps identify the problem, then troubleshoot the error at the system level. If the error doesn't occur when you print a new document, the document's print settings may be invalid, a particular object or font used in the document may be damaged, or the structure of the document may be damaged. Do one or more of the following tasks to troubleshoot an error that occurs only when you print a particular document.
Note: Problems that occur at the system level may appear to be document-specific if they occur due to the complexity of the document. If a PostScript error is causing the problem, the PostScript error handler prints a page with error information.
If the document prints successfully, one or more of the graphic elements on the page may be damaged. Remove the graphics one at a time, and print the document after you remove each graphic to determine whether a damaged graphic is causing the print error.
Delete and replace any damaged graphics. You may need to re-export a graphic from the application in which you created it. A successful print job may also indicate inadequate printer memory.
Common symptoms of insufficient printer memory include fonts being substituted and missing data. Simplify the publication to see if it will print with fewer graphics. Note: If the document contains only graphical elements, then you will receive a blank page when you print only if the option to print blank pages is enabled in InDesign select Print Blank Pages in the General section of the Print dialog box.
If you choose to exclude fonts when you print from InDesign, the printer substitutes printer-resident fonts for fonts that are specified in the document instead of downloading the fonts to the printer.
If the document prints, the printing problem may be related to one of the fonts used in the document. If the document uses a large number of fonts, excluding the fonts makes the document less complex. Test the fonts that are specified in the document one at a time in a new document to determine if one or more of the fonts is damaged.
When you place graphic and text elements in a document, InDesign creates a link to the original graphic. InDesign relies on the original graphic to obtain information it uses to display and print the file correctly. Unlink or relink any files where the file name is preceded by a question mark or other symbol. For an explanation of the various symbols that may appear in the Links dialog box, see "About the Links palette" in InDesign Help.
If the problem causes InDesign to freeze, the Console utility can identify software that causes the conflict. If the problem recurs, move the plug-ins back to the InDesign Plug-ins folder. If the problem doesn't recur, identify conflicting plug-ins. Occasionally, a user account can become corrupted and prevent the installer from accessing or creating the necessary files and folders. Create a new account, log in to the new account, and then try to install or run the Adobe application.
Once you have the new account setup, login to it and see if you can reproduce the problem. For more details on creating a new Windows user account, consult with your IT administrator or the Windows documentation. If you receive an error when you print any InDesign document, one of the InDesign resource files may be damaged, or InDesign may be incompatible with the printer driver, video driver, or another device driver on the system.
Do one or more of the following tasks to identify the cause of an application-wide problem. Note: Re-creating the InDesign preference files restores settings to their defaults, so you will lose custom settings associated with the old preference files. Make sure to close InDesign before you re-create the preference files or InDesign may behave unexpectedly.
If the problem persists, then you can restore the original preferences by deleting the new files and renaming the old preference files back to their original names.
If you can't connect directly to the printer, then save the document as a PostScript file and then send the file to the printer from a command line on a computer that can be connected directly to a printer. For more information about the printer's capabilities, contact the printer manufacturer.
Buggy as hell. Crashes during printing. OCR doesn't work. Constantly on chat with tech support who are completely incompetent and slow as molasses. I think the time for Adobe has come to an end! I will be looking for a competitor! I've discovered that the further you go down the rabbit hole, the more isolated you become.
Obviously, updating to a supported version of Adobe Acrobat during this decade isn't a choice, otherwise you would have done so. Acrobat 9 is a vulnerable pos, and it should be removed. Wishing you luck! Remove all printers as well. Is it possible to print to an Adobe PDF printer? That's fantastic. Reinstall the printers one at a time, testing each one until you find the culprit. Then try every driver for that printer available until you find one that works.
Thank you everyone. Very helpful printing guides and comments here. Adobe Support Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. General troubleshooting. Follow Report. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
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Learn more. Adobe Community Professional , May 22, May 22, If that doesn't fix it, give us a screenshot of your printer dialog. To switch printers on Windows, see Change the default printer Windows 10 and 8 or search Windows help for instructions. Often printing problems stem from issues with the PDF file. Even if a PDF looks fine on screen, it can contain incomplete or corrupt data. Click the Advanced button in the Print dialog box to find this option.
In Windows 7, the Advanced button is at the bottom of the dialog box. Sometimes a PDF file becomes damaged or contains corrupt data. If you downloaded the PDF from the web or received it in an email, download the PDF again or ask the sender to resend it. Copy the file directly to your hard drive, rather than a thumb portable or network drive. Include only letters and numbers in the filename.
Try printing the new copy of the PDF. Open the file in the original program such as a word processing or a page layout program. Then click Analyze and fix. Restart your computer, then open the file again. It is surprising how often simply restarting your computer solves a problem.
Restarting a computer clears its memory and memory cache. It is important to update your version of Reader or Acrobat.
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