Teamviewer manager manual

Select the New partner… option. Entering information and partner-specific billing If you want to store more detailed information about the respective computer, you can enter it on the General tab.

To do so, click the desired computer and choose the General tab if necessary. TeamViewer 9 Manual Manager Seite 8 von This tab includes the following fields Field Description Name Enter the name of the computer here. This text is displayed in the title bar of the remote control window and in the chat window on the remote side. Password If the customer should be contacted using a predefined password, you can enter it here. Connection Here you can specify the basic mode with which you connect to the computer.

Quality You can influence the display quality here. The options available are Automatic quality selection, Optimize quality, Optimize speed and Custom settings. Free fields The remaining eight fields are free fields. These fields can be labeled at random via Extras Options Free fields so that you can enter your own relevant data.

TeamViewer 9 Manual Manager Seite 9 von Hourly rate Here you can enter or select a user-defined hourly rate and a suitable currency if the values are not inherited. Basic charge Besides an hourly rate, you can also specify a basic charge and a billing period.

Note: The calculation based on hourly rate is performed only after the period for the basic charge calculation has expired! Mark the desired computer in the tree structure on the left. Click Edit Delete in the menu bar. Confirm by clicking the Yes button. Tip: The same function can be reached by right-clicking the computer or by selecting the computer and pressing DEL.

Note: If you delete a computer, the computer will be deactivated in the database and not actually removed.

If you add a computer with the identical ID later on, the old connection data will be available again. This creates greater clarity and enables cross-group evaluations of accumulated connection times e. To create a new group, follow these steps: 1. Select the New group… option. To delete a group, follow these steps: 1. Mark the desired group in the tree structure on the left. TeamViewer 9 Manual Manager Seite 10 von To rename a group, follow these steps: 1.

Right-click the group in the tree structure. Select the Rename option from the context menu. To move a computer to a group, follow these steps: 1. Click Edit Cut in the menu bar. Choose the desired group and click it. Open the Edit dialog again and add the computer to the selected group by clicking on Paste. Note: You can also assign a computer to a particular group by clicking on the computer you want to assign to a group, holding the mouse button pressed and dragging this computer to the desired group.

To send an invitation e-mail, follow these steps: Click the button. To connect to a partner, follow these steps: 1. Mark the desired computer in the tree structure on the left 2. Enter the password of the remote computer as usual and click the Login button. You are connected to the computer. TeamViewer 9 Manual Manager Seite 11 von Working with TeamViewer Manager Note: You can also establish a connection to a computer by double-clicking the computer.

If you assigned a permanent password to the computer in TeamViewer Manager, you do not have to authenticate yourself separately. This step is done automatically. To add a computer to the favorites, follow these steps: 1. Click Favorites Add to favorites in the menu bar.

The computer has been added to the favorites and is displayed in the drop-down menu. Note: You can also add a computer to your favorites by right-clicking the desired computer with your mouse to open a context menu and select Add to favorites.

Please note that the list of favorites applies to the entire TeamViewer Manager, i. This makes it easier for you to prepare bills for chargeable support times for customers and provides you with a precise summary of previous sessions.

The connection details can be found on the Connections tab within the context of a computer or group. TeamViewer 9 Manual Manager Seite 12 von To retrieve the connection data for an individual computer, follow these steps: 1. Click the Connections tab. To retrieve the connection data for a group, follow these steps: 1. To specify the time period from which the connections are displayed, follow these steps: 1. Click the arrow pointing downwards in the left-hand date field.

Select the start date for the displayed connections. Click the arrow pointing downwards in the right-hand date field. Select the end date for the displayed connections. TeamViewer 9 Manual Manager Seite 13 von Working with TeamViewer Manager Note: In the calendar field, you can also select the time period from which the connections should be displayed.

You have the option of selecting the connections from Today, Yesterday, Current week, Last week, Current month, Last month, Current year and Last year. To delete a connection from the table, follow these steps: 1.

Right-click the row that you want to delete. Select the Delete connection option from the context menu. Do you wish to proceed? The connection is deleted. To merge connections, follow these steps: 1. Mark the connections you would like to merge. These have to be connections to the same computer. Right-click a connection. Select the Merge selected connections option from the context menu.

Read the descriptions of the methods for the summary and select one of them by clicking on the corresponding button. You can choose between Include pauses or Exclude pauses.

Note: For each connection, you can determine by setting or removing a check mark at the end of each row, if a connection is to be included in the calculation or not. Printing and exporting connection data To print the connection data, follow these steps: 1. Click the Print button on the bottom right of the Connections tab. To export the connection data e. Click the Export button on the bottom right of the Connections tab. Assign a name to the export file and click the Save button.

You can now import the exported. Calculation for billing purposes TeamViewer Manager calculates the costs of a connection based on an hourly rate stored at the respective computer, a basic charge, a currency and a time period for the basic charge. TeamViewer 9 Manual Manager Seite 14 von Click Extras Options in the menu bar.

In the Standard properties area of the General tab, click in the desired field and adjust the settings. To recalculate the connection costs, follow these steps: 1. Underneath the connection table, you can perform a recalculation for all displayed connections or only for selected ones. Set the selection point for the respective option if necessary, select connections first. Click the Recalculate costs… button.

Confirm by clicking the Calculate button. Note: For each connection you can separately specify whether the costs should be included in the summary or not. This is done by placing a check mark in the Bill column to the right of Comment on the Connections tab.

To connect via RDP, follow these steps: 1. Go to the Remote Desktop tab. Activate the Use RDP to connect to this user check box. Fill in the Computer, User, Password and Domain fields. If you want to connect to the console session on the remote host, activate the Connect to the console session check box. TeamViewer 9 Manual Manager Seite 15 von Note: Under Advanced Settings…, you can configure additional options if necessary.

These options equal the advanced settings for RDP. Read the descriptions of the methods for the summary and select one of them by clicking on the corresponding button. You can choose between Include pauses or Exclude pauses. Note: For each connection, you can determine by setting or removing a check mark at the end of each row, if a connection is to be included in the calculation or not. Printing and exporting connection data To print the connection data, follow these steps: 1.

Click the Print button on the bottom right of the Connections tab. To export the connection data e. Click the Export button on the bottom right of the Connections tab. Assign a name to the export file and click the Save button. You can now import the exported. Calculation for billing purposes TeamViewer Manager calculates the costs of a connection based on an hourly rate stored at the respective computer, a basic charge, a currency and a time period for the basic charge.

TeamViewer 9 Manual Manager Seite 14 von Click Extras Options in the menu bar. In the Standard properties area of the General tab, click in the desired field and adjust the settings. To recalculate the connection costs, follow these steps: 1.

Underneath the connection table, you can perform a recalculation for all displayed connections or only for selected ones. Set the selection point for the respective option if necessary, select connections first. Click the Recalculate costs… button. Confirm by clicking the Calculate button. Note: For each connection you can separately specify whether the costs should be included in the summary or not. This is done by placing a check mark in the Bill column to the right of Comment on the Connections tab.

To connect via RDP, follow these steps: 1. Go to the Remote Desktop tab. Activate the Use RDP to connect to this user check box. Fill in the Computer, User, Password and Domain fields.

If you want to connect to the console session on the remote host, activate the Connect to the console session check box. TeamViewer 9 Manual Manager Seite 15 von Note: Under Advanced Settings…, you can configure additional options if necessary.

These options equal the advanced settings for RDP. The Load Defaults function allows you to reset the settings to their original state. To add a note to a computer, follow these steps: 1. Switch to the Notes tab. Click the Insert note button on the bottom left. Enter your note. TeamViewer 9 Manual Manager Seite 16 von TeamViewer 9 Manual Manager Seite 17 von Extras 5 Extras 5. The data is not editable in TeamViewer Manager Portable, but you can establish connections as usual.

You can later reimport your mobile connections into your TeamViewer Manager in the office via the Import connections menu item. Click Extras Export Manager Portable… in the menu bar. Enter and confirm a password for the password protection of TeamViewer Manager Portable. Click the OK button to start the export. Caution: You should only do this if you want to use TeamViewer Manager exclusively as a mobile option. The data from different TeamViewer Manager databases cannot be merged.

TeamViewer 9 Manual Manager Seite 18 von Extras 5. Click Extras Import connections… in the menu bar. Click the Browse… button to select the Connections. Click the OK button to import the data. The Import connections dialog. Click Extras Synchronize partner list Select the computers for which you want to determine the synchronization behavior. If you select one of the options Apply to Manager, Apply to partner list, Ignore or Delete records, this option is applied to all selected computers as soon as the synchronization process is started by clicking the OK button.

TeamViewer 9 Manual Manager Seite 19 von Extras The Synchronize TeamViewer partner list window. Four different actions are available for exchanging both sides. This action allows you to deselect computers that should not be taken into consideration for the synchronization. This action allows you to delete all selected records from the respective list. Extras Color Description Computers highlighted in yellow do not yet exist on the respective side.

Computers highlighted in pink point to a conflict of the records. In this case, you should check whether the suggested synchronization behavior does, indeed reflect your intentions. A correction may be necessary. Note: Computers from your TeamViewer Manager database which are not named yet are set as Ignore by default. TeamViewer 9 Manual Manager Seite 21 von A window will open and you can define settings in the following tabs.

Standard properties Hourly rate Here you can enter your hourly rate as well as your preferred currency. This data serves as the basis for calculating connection costs. Basic charge Here you can define a basic charge for every established connection. Depending on your setting, this charge has to be paid generally for the first minutes.

Connection This function allows you to specify your preferred connection type. This serves as type the default value when creating new partners. This serves also as the default value when creating new partners. Invoice Merge connections with If there has been an interruption in a connection you can merge interruptions smaller than: connections for your billing by defining up to which time period the X minutes interruption will not be counted.

Standard merge mode Select from the drop-down list, whether interruptions should be considered for calculations or not. TeamViewer 9 Manual Manager Seite 22 von Options Import Minimum Here you can define from which duration a connection should be imported.

You connection can enter the minimal duration in seconds which a connection has to last to be time: considered for billing. All connections above that time limit will be recorded in X seconds the database. Session Recording Use path from If the check box is activated, the path for the session recordings will be TeamViewer retrieved from TeamViewer.

Doing so, there will be a shortcut left next to the display name in the Connections tab that opens the corresponding TeamViewer session recording for this particular connection. Folder for Here you can type a path, in case your TeamViewer session recordings are recordings stored elsewhere. TeamViewer 9 Manual Manager Seite 23 von Options 6. You can choose between two database types. The standard database SQLite is perfectly suited for use on a single workstation or in small teams.

If you want to have access to a TeamViewer Manager database from several workstations, it is recommended to use an SQL server. For this purpose, TeamViewer Manager can be configured to use a Microsoft SQL server starting with version as the database server. After installing TeamViewer Manager, the database is typically located in the Windows profile folder of the user who is currently logged on. Important note: Do not simultaneously use the database file in a folder that is enabled in the network!

The database file could be damaged! In any case, please read the configuration document which you can access via the link Important information for configuring Microsoft SQL Server. As soon as the selected database system has been set to Microsoft SQL Server the document will also open automatically.

Click Extras Options… in the menu bar. Switch to the Database tab. Activate the Create a new TeamViewer Manager database option button. Please note that the instance name has to be part of the name in case you assigned an instance name instead of a standard installation during the installation of the Microsoft SQL Server. Enter the desired name for the new database in the Database field. No database may exist under the desired name for the database.

Enter desired login data for the database in the fields User name and Password. TeamViewer 9 Manual Manager Seite 24 von This way the data can only be viewed by those who know the password. TeamViewer 9 Manual Manager Seite 25 von On this tab, you can specify the location where the log file should be saved.